Summary
A large retail bank modernised its legacy machine learning infrastructure by migrating to a cloud-based AI platform that supported enterprise-wide experimentation and deployment. The solution enabled rapid development of machine learning and generative AI use cases with built-in governance and model evaluation controls. This approach accelerated customer-facing processes such as mortgage decisioning while improving platform reliability and scalability. It demonstrated how banks could operationalise AI at scale to drive innovation, efficiency, and strategic value.